We value our customers and strive to ensure that every product meets our quality standards. Please read our refund and exchange policy carefully before making a purchase.
Eligibility for Refund or Exchange
If you receive a damaged or defective product, you must report it within 3 days of delivery.
Requests submitted after this period will not be accepted.
Conditions for Refund or Exchange
To qualify for a refund or exchange:
The item must be unused, unworn, and in its original condition.
The product must be returned with original packaging, tags, and any accessories included at the time of delivery.
Proof of purchase (invoice or order confirmation) is required.
Non-Eligible Items
The following items are not eligible for refund or exchange:
Products that have been used, worn, washed, or misused
Items damaged due to improper handling or customer negligence
Requests reported after 3 days of delivery
Exchange Process
Once your request is approved, you will be informed about the exchange process.
Exchanges are subject to product availability.
If the replacement item is unavailable, the company reserves the right to offer an alternative solution.
Refund Process
Approved refunds will be processed through the original payment method.
Refund processing time may vary depending on your payment provider.
Shipping and handling charges are non-refundable, unless the return is due to an error on our part.
Important Notes
The company reserves the right to inspect returned products before approving any refund or exchange.
Any product that does not meet the above criteria will be sent back to the customer.
Contact Us
If you have any questions regarding this policy or wish to report a damaged product, please contact us within the specified timeframe.
📞 Phone / WhatsApp: 0325-7998381
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